Winning Disputes on Tonder

Most teams manage chargebacks over email, juggling acquirer portals and missed deadlines. On Tonder every dispute is a first-class case in one dashboard — with the amount, reason, customer, and response deadline in front of you, and every case counted at a glance.

Filter by status — needs response, under review, won, lost — and open any case to see the full transaction context: card, reason code in plain language, the customer, and the original payment. Response deadlines are front and center, so nothing slips.

You don't have to live in the dashboard. The moment a chargeback opens, an email alert lands in your inbox with the amount, reason, and deadline — so a case never waits on someone noticing it. And when a payment looks likely to be disputed, Tonder flags it with a refund recommendation, so you can resolve it before it ever becomes a chargeback.

Open a case, pick the evidence type for the reason code, attach your proof — delivery confirmation, customer communication, receipts — add context, and submit. No PDFs emailed to an acquirer; a guided submission that tracks its own status.

When a payment is authenticated with 3-D Secure, liability for fraud chargebacks shifts from you to the card issuer — an authenticated fraud dispute is, in most cases, not your loss. Tonder routes 3DS intelligently per network, applying it where it protects you and skipping it where it would only add friction. You see it on the transaction and inside the case: liability, already shifted.